CITIZEN’S CHARTER
 

TO IMPROVE EFFICIENCY IN THE DELIVERY OF PUBLIC SERVICE BY REDUCING BUREAUCRATIC RED TAPE

 

PURPOSE OF CITIZEN’S CHARTER

To promote transparency in the DENR with regard to the manner of transacting with the public through the simplification of frontline service procedures, formulation of service standards for every transaction, and making these known to the customer.


DENR MANDATE

The DENR is the primary government agency responsible for the conservation, management, development and proper use of the country’s environment and natural resources.


VISION

A nation enjoying and sustaining its natural resources and a clean and healthy environment.


MISSION

The DENR shall be the driving force in the pursuit of sustainable development, enabling stakeholders’ participation in the protection, conservation and management of the environment and natural resources for the present and future generations.


In pursuit of the foregoing, the fast, efficient and satisfactory performance of the following frontline services of the DENR may be demanded by customers:


PROCESS FLOW

1. APPLICATION FOR FREE PATENT

2. ISSUANCE OF SURVEY AUTHORITY

3. ISSUANCE OF CERTIFICATE OF TREE PLANTATION OWNERSHIP (CTPO)

4. ISSUANCE OF CERTIFICATE OF VERIFICATION (CUTTING/ TRANSPORT NON-WOOD FOREST PRODUCTS WITHIN PRIVATE LAND e.g. BAMBOO, VINES, NIPA, ETC.)

5. ISSUANCE OF CERTIFICATE OF VERIFICATION (CUTTING AND TRANSPORTING OF PLANTED AND NON PREMIUM TREES WITHIN PRIVATE LAND)

6. APPLICATION FOR CHAINSAW REGISTRATION

7. APPLICATION FOR CERTIFICATE OF WILDLIFE REGISTRATION (CWR)

8. ISSUANCE OF LOCAL TRANSPORT PERMIT FOR WILDLIFE (SELF PROPAGATED)

 9. RESIDENTIAL FREE PATENT

10.TREE CUTTING PERMIT

CITIZEN CHARTER UPDATES CY 2016

11.ISSUANCE OF A CERTIFICATION OF NO RECORDS/APPEAL/MOTION FOR CONSIDERATION ETC.

12.DOCUMENT AUTHENTICATION

13.SALE OF BIDDING DOCUMENTS

14.PREPARATION OF OBLIGATION REQUEST(ORS) FOR ALL DISBURSEMENT VOUCHERS, CONTRACTS & OTHER TRANSACTIONS

15-APROCESSING OF DISBURSEMENT VOUCHER (DV) AND OTHER TRANSACTIONS

15-B PROCESSING OF PURCHASE ORDER, JOB ORDER AND CONTRACT OF SERVICE 

16.PREPARATION, PROCESSING AND ISSUANCE OF CHECKS

 

PROCEDURE FOR FILING OF COMPLAINTS



Photo Releases

DENR Secretary Gina Lopez leads employees of DENR region 8 in an oath to take care of the environment and be better stewards of the earth. Employees also committed to work for integrity, public service, and common good. The oath of commitment was made by the employees during the visit of Secretary Lopez to DENR regional office on January 16, 2016.

DENR 8 Regional Director Leonardo Sibbaluca presents the region’s central nursery and the 12-hectare Leyte Gulf Mangrove Rehabilitation Project site at Brgy. Anibong, Tacloban City to Green Climate Fund (GCF) Director Javier Manazares (seated, 3rd from left) and Demetrio Innocenti (seated, 4th from left). The project implemented in 2014 in the hardest hit provinces of Leyte, Samar, and Eastern Samar by Typhoon Yolanda envisions to restore the lush mangroves in said areas, emphasizing on the crucial role these mangroves play in protecting the coastline, preventing coastal erosion, serving as buffer for tidal currents and storm driven waves, and mitigating the unavoidable impacts of climate change. GCF visited the area for an ocular inspection in response to the request of Secretary Lopez for financial assistance in support to the department’s programs and projects on climate change mitigation and adaptation. Also in photo are (seated L-R) ERDB Director Henry Adornado, ASec Junie Hernandez, Assistant Secretary Evelyn Cruzada of the Performance and Projects Management Office, office of the Cabinet Secretary.

The Department of Environment and Natural Resources in region 8 recognizes the important role played by indigenous communities in the protection and preservation of the region’s protected areas. In photo is the Mamanwa Indigenous Community in Burauen, Leyte joining this year’s Mahagnao Volcano Natural Park Outdoor Festival held on February 3, coinciding with the declaration of MVNP as a protected area under the National Integrated Protected Area System (NIPAS) Act. The event intends to showcase the natural park as a home to various species of flora and fauna including the Philippine Eagle, and promote the preservation of the rich biodiversity in the area.